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Support

Support resources for IceRiver miners.

Start with the official software, then move through setup, troubleshooting, firmware, and the FAQ to resolve any issue methodically.

Software

Discover miners on the local network, monitor hashrate and temperature, and confirm reachability before changing configuration.

Open software downloads

Setup

Use the setup guide for first boot, default credentials, network discovery, pool configuration, and operational checks.

Open setup guide

Troubleshooting

Work through hashrate, temperature, fan, network, and error code symptoms with the structured troubleshooting checklist.

Open troubleshooting

Firmware

Confirm the model, verify MD5 checksums, and apply official IceRiver firmware safely.

Open firmware page

Before contacting support

  • Restart the miner once and re-check the symptom - many transient issues resolve themselves.
  • Capture the exact error code shown in the web interface or LED pattern.
  • Note the firmware version, pool URL, and the time the symptom started.
  • Check power input voltage, Ethernet link, and ambient temperature first - these cause most reported issues.

More resources