Support

Support resources for IceRiver miners.

Start with the software, then move through setup, troubleshooting, firmware, and the FAQ to resolve any issue methodically.

Software

Discover miners on the local network, monitor hashrate and temperature, and confirm reachability before changing configuration.

Use the setup guide for first boot, default credentials, network discovery, pool configuration, and operational checks.

Work through hashrate, temperature, fan, network, and error code symptoms with the structured troubleshooting checklist.

Confirm the model, verify MD5 file details, and apply IceRiver firmware safely.

Restart the miner once and re-check the symptom - many transient issues resolve themselves.
Capture the exact error code shown in the web interface or LED pattern.
Note the firmware version, pool URL, and the time the symptom started.
Check power input voltage, Ethernet link, and ambient temperature first - these cause most reported issues.

This site cannot access orders, hosting accounts, warranties, serial-number records, or repair tickets. Use ICERIVER support for those requests.

Record the exact model, serial number, firmware version, error code or LED pattern, pool status, and ambient temperature.
Use the local setup and troubleshooting guides for network, pool, firmware, and file details questions.
Power down immediately if you notice a burnt smell, damaged cabling, arcing, or unstable input power.